Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are intended for swimmers, aquatic athletes, and water sports enthusiasts aged 18 years or older. By using our site, you confirm you meet this age requirement.

1.2 Content Ownership

All content on flowstroke.com, including text, graphics, logos, product designs, and imagery, is the property of Flow Stroke Sales and protected by international copyright laws. Unauthorised use is strictly prohibited.

1.3 Acceptable Use

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with other users’ enjoyment of the site
• Copy or reproduce any content without express permission

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our swimming gear and aquatic accessories. However, slight variations in colour or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer alternatives or a full refund.

2.3 Restricted Items

Certain items (swimwear, caps, and footwear) have special return conditions due to hygiene considerations, as detailed in our Returns Policy.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion. Order confirmation emails do not constitute acceptance of your order.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this will not affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at checkout. Your card will be charged when we ship your order.

3.4 Delivery

We ship worldwide except to certain Asian and remote regions. Delivery options:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 days after processing)
• Free Shipping: For orders over £50 via EMS (15-25 days after processing)

Order processing takes 1-2 business days. Delivery times may extend during peak periods.

4. Returns and Refunds

4.1 Return Policy

We accept returns within 15 days of delivery for most products. Items must be:

• Unused and in original condition
• In original packaging with tags attached
• Accompanied by proof of purchase

4.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Swimsuits & Swimming Trunks (unless tags remain attached)
• Swimming Caps
• Swimming Footwear showing signs of wear
• Personalized/custom equipment

4.3 Return Process

To initiate a return:

1. Email [email protected] with your order details and reason for return
2. Wait for approval and instructions (within 2 business days)
3. Ship to: 97 Queen St, London, GB EC3U 7EF

Customers are responsible for return shipping costs unless the return is due to our error.

4.4 Refunds

Refunds are processed within 3-5 business days of receiving your return, via your original payment method. Allow 5-10 days for credit/debit cards and 3-5 days for PayPal.

5. Customer Responsibilities

5.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login details.

5.2 Accurate Information

You must provide accurate and complete information when placing orders, including delivery address and payment details.

5.3 Product Use

Our products are designed for aquatic activities. Use them responsibly and in accordance with manufacturer guidelines. We are not liable for improper use.

6. Liability and Disputes

6.1 Limitation of Liability

Flow Stroke Sales shall not be liable for:

• Indirect, incidental, or consequential damages
• Delays or failures in performance beyond our reasonable control
• Any third-party actions related to product use

6.2 Governing Law

These terms are governed by English law. Any disputes shall be resolved in the courts of England and Wales.

6.3 Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

7. Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Business Hours: Monday-Friday, 9:00-17:00 GMT
Address: 97 Queen St, London, GB EC3U 7EF